Legal terms and conditions
Terms of Sale
GENERAL CONDITIONS OF SALE
The sale of wine on this site montebernardi.com is governed by these General Terms of Sale. Those who use the services offered on montebernardi.com declare that they know and accept these general conditions of sale.
All products offered on the site are sold directly by: Soc. Agr. Monte Bernardi srl with registered office in Greve in Chianti (FI) in Via San Leolino – 50022, VAT number 06773700486, Registered in the Business Register: FI-655115
For direct consumers Monte Bernardi means any person who operates on the site www.montebernardi.com
Monte Bernardi’s online shop is aimed exclusively to direct consumers who are already 18 years old and are at the age that governs the law that regulates electronic commerce. By using the website, the user guarantees to be over 18 years of age and that the person who will receive the shipment will be over 18 years of age.
The General Conditions of Sale exclusively regulate the offer, transmission, acceptance, shipment, purchase methods and the right of withdrawal of purchase orders for products on the montebernardi.com site, between users of the Site and Monte Bernardi, however, they do not regulate the supply of services or the sale of products by different subjects that are present on the Site through hypertext links, links or banners.
The General Conditions of Sale are periodically modified by Monte Bernardi based on the development of its business and the market, as well as in compliance with any legislative updates and changes. Any updates and changes will be regularly published on the Site and will be effective immediately from the date of publication.
The order confirmation is subject to payment of the price, taxes if applicable, shipping and payment costs indicated on the page CHECKOUT.
The prices shown on the site include VAT where applicable and the cost of transport is shown separately, on the order form and on the invoice. Published prices are subject to change without notice: the User is obliged to check the final sale price before submitting the relevant order form.
All orders placed will receive an Order Confirmation email listing the products selected and shipping costs. Orders are subject to the availability and acceptance from Monte Bernardi, which reserves the right not to confirm an order, due to the unavailability of one or more of the products purchased. In this case Monte Bernardi will refund the price and shipping costs incurred by the User and communicate this reimbursement to the User by the email provided at the time of order.
The actual availability of a product is approximate, because users can buy at the same time making a product unavailable.
TERMS OF PAYMENT
The payment methods accepted by Monte Bernardi are Credit Cards including Visa, Mastercard, American Express, Monte Bernardi Gift Cards, Apple Pay and Google Pay. All financial information necessary for the transaction will be transmitted, via encrypted protocol, to the corresponding banks related to the remote electronic payment services, without third party’s accessibility. This information will only be used by Monte Bernardi to complete the procedures relating to the purchase and related refund in the event of a product return if the user exercises their right to a refund, or in necessary cases of reporting or preventing fraud to the police or antifraud authoritative body.
All products ordered through the site will be delivered by national and international couriers, who assume full responsibility for delivery from pick up at Monte Bernardi to the address indicated in the purchase order.
Deliveries are made only in the following areas: Italy, Europe, USA, Canada (excluding British Colombia and Yukon), Japan, Hong Kong, Singapore, Australia and New Zealand. Some of the countries listed may be subject to customs and duties upon arrival in country of destination, therefore it is advisable to check with local custom authorities in order to understand local duties for wine purchases by private customers in your home country, therefore customs and duties are not included in the costs quoted by the Monte Bernardi Shop
Shipping Tarrifs - ITALIA - EUROPE - USA - CANADA - JAPAN / SINGAPORE / AUSTRALIA / NEW ZEALAND / HONG KONG
RETURNS AND REFUND POLICY
Purchases on montebernardi.com are subject to the provisions of Legislative Decree 206 of 2005, which guarantees the right of refund.
Returned products must be intact, better if in original packaging: for damaged or altered products it will not be possible to exercise the right of a refund.
the right of refund is reserved only for direct consumers, therefore any purchases made by retailers or by persons who, for whatever reason, purchase for resale remain excluded.
To exercise this right, the User must follow this procedure:
1. Send an email within 14 days from the date of receipt of the goods, indicating:
2. Wait for the return authorization e-mail from Monte Bernardi
3. Within 15 days of receiving the return authorization email, send the products subject to refund to the following address: Monte Bernardi – Via S. Leolino, 68 – 50022 Panzano – Greve in Chianti (FI) - Italy.
The refund of the products subject to the right of refund will be made within 14 working days of receipt of the goods. This reimbursement does not include shipping costs, charged to the Customer, in accordance with article 5 of Legislative Decree n. 185 of 22/05/1999.
In general, even if not expressly written, the legal provisions regarding distance contracts apply. Any dispute is subject to Italian jurisdiction.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below: